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Tencent Customer Service Center is committed to developing itself into an advanced Internet service
center backed by big data, intelligent technologies and product platforms. Its mission is to “address
user problems, manage service data, optimize risk management and enhance service brand”.Through our
professional customer service offered through AI-assisted chat, telephone and other channels, we deal
with product enquiries for hundreds of products. We handle customer reports on rule violations and
complaints of unauthorized in-game spending by teenage players, offering comprehensive, considerate
and timely assistance to our users. Additionally, we are expanding our capabilities to assist
companies in providing professional customer services through our intelligent cloud services
(https://yzf.qq.com).
Contact us
Tencent Customer Service Hotline: 4006 700 700
WeChat Pay,Tenpay and LiCaiTong: 95017 (China's mainland) +86 571 95017 (Overseas, Hong Kong, Macao and Taiwan regions of China)
WeChat Pay HK Service Hotline：+852 39291666
Supervision for Underaged Game Players: 95092666
Customer Service Hotline of Tencent Meeting: 4009700700
Customer Service Hotline of Tencent Cloud: For other enquiries, please visit our customer service website: , or scan the QR code below to follow our official account for assistance. Tencent Customer Service Center Weixin Official Account
Tencent Customer Service Center Mini Program
Tencent Guardian Mini Program
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